Common pitfalls

This is the support-team’s “if it’s broken, look here first” list. If you see your symptom here, follow the link.

Domains and DNS

• Only the root domain added in the panel, players use a subdomain — every subdomain has to be added separately, or use a wildcard. The wildcard does not cover the apex.
• Wrong MOTD after an apex→www redirect chain — one of the involved subdomains is missing from the Domains table.
• Cloudflare orange cloud ON — always wrong for Minecraft. See DNS issues.
• A record instead of CNAME for the dedicated IP — works until the IP rotates. Always use <uid>.ip.infinity-filter.com as a CNAME.
• Same CNAME for Java and Bedrock — Bedrock can resolve to another customer’s dedicated IP via shared edge pools. Always separate.
• CNAME on a wrong region — adds 10–50 ms unnecessarily. Run the Latency Test.

Real-IP forwarding

• All players show the same IP on the backend — PROXY protocol off (or plugin missing). See Real-IP forwarding.
• PROXY protocol AND the IF plugin enabled — double-wrap fails. Pick one.
• Compression-threshold mismatch between Velocity and Spigot — destabilising at high player counts.

Bedrock and Geyser

• Treating port 19132 as the backend port — players always connect on 19132 to IF; the backend Geyser port is internal and configurable.
• Geyser backend module holds the old dedicated-IP CNAME after migration — update or Bedrock stays broken even after reactivation.
• bedrock.enable-proxy-protocol: true with IF upstream — must be false. See Bedrock issues.
• No SRV for Java via dedicated-IP CNAME — SRV is required if Java goes through <uid>.ip.infinity-filter.com.
• Restricting Geyser’s allowed-IPs — leave it empty. IF filters upstream.
• Multi-proxy setup with Geyser on only one proxy — Bedrock players on the other proxy fail. Install on every proxy.

Voice (PlasmoVoice / SimpleVoiceChat)

• Correct voice_host, but the Docker container doesn’t expose the UDP port — proxy forwards, backend never receives. See Voice issues.
• Backend port used as the voice module backend in the panel — should be the proxy plugin’s listening port, not the per-Spigot port.

Anti-bot

• Antibot CPS threshold left at default — trips on mass reconnects after a proxy restart. Raise the threshold in Mitigation.
• Hardcore antibot selected, no challenge fires — Under Attack mode is off. Enable it.

Backend lifecycle

• Players can only join one of several backends — usually that one backend’s port is open and others are closed.
• Changing a backend port without updating every panel entry — connectivity breaks until the related domain or backend entry is re-added.

Billing / subscription

• Bedrock/voice suddenly broken after a subscription renewal — billing flagged the dedicated IP for cancellation. Open a ticket to re-enable.
• Trying to pay an invoice as a sub-user — only the network owner can pay. The owner needs to log in.

Common one-line fixes — cheatsheet

What’s next